Pearl Courtyard respects the privacy of its guests, website visitors and other individuals who interact with us. This Privacy Policy explains how we collect, use, process, store and share personal data when you visit our website, contact us, make a reservation, stay at our hotel or otherwise interact with Pearl Courtyard.

Pearl Courtyard is a unit of Le Galore Hotels & Hospitality Pvt. Ltd. In this Privacy Policy, “Pearl Courtyard”, “Hotel”, “we”, “us” and “our” refer to Pearl Courtyard and its operating entity, as applicable.

This Privacy Policy should be read together with our Terms & Conditions.

1. Contact Details

Pearl Courtyard — A unit of Le Galore Hotels & Hospitality Pvt. Ltd.

Address: D47/200 B, Near Girja Ghar Chauraha, Opposite Nidan Kendra, Godowliya, Luxa, Varanasi, Uttar Pradesh 221010, India

Phone: +91 89310 65047 

Email: reservations@pearlcourtyard.com

Website: https://pearlcourtyard.com/

2. Scope of This Privacy Policy

This Privacy Policy applies to personal data processed through our website, direct reservations, enquiry/contact forms, email, telephone, WhatsApp or other messaging channels, check-in and check-out, hotel stays, restaurant or banquet enquiries, advertising landing pages, and information received from authorised booking or travel partners.

Third-party websites, online travel agencies, booking engines, payment gateways and other external services may operate under their own privacy policies and terms.

3. Personal Data We May Collect

• Identity information, such as name, age or date of birth where required, gender where required for legitimate operational or regulatory purposes, government-issued identification details, and passport/visa information for foreign nationals where legally required.

• Contact information, such as mobile number, telephone number, email address, postal address and communication preferences.

• Reservation and stay information, such as check-in/check-out dates, room category, number of guests, booking reference, special requests, stay preferences, arrival/departure information, booking modifications, cancellation and refund information.

• Payment and transaction information, such as amount paid, payment status, transaction reference, billing details, refund information and GST/invoice details where required. Complete card credentials may be collected directly by an authorised payment provider rather than by Pearl Courtyard.

• Communication information supplied through email, phone, WhatsApp, website forms or other channels.

• Technical and website usage information, which may include IP address, browser and device information, operating system, approximate location derived from technical data, referring pages, pages visited, timestamps, website interactions, cookie identifiers and similar online identifiers.

• On-property information reasonably required for hotel operations, safety, security, regulatory compliance and service delivery. Where CCTV is used, footage may be processed for safety, security, incident prevention and investigation.

4. How We Collect Personal Data

• Directly from you when you enquire, book, check in, stay with us or communicate with us.

• From a person authorised to make a reservation on your behalf.

• From online travel agencies, travel partners, booking engines and other authorised reservation providers.

• Automatically through cookies, website analytics, advertising and similar technologies.

• From payment providers, banks or other service providers where necessary to confirm or administer a transaction.

• From public or governmental sources where required or permitted by applicable law.

5. How We Use Personal Data

• Responding to enquiries and providing requested information.

• Processing, confirming and managing reservations, check-in, check-out and guest services.

• Processing payments, invoices, booking modifications, cancellations and refunds.

• Providing restaurant, banquet, travel-desk or other hotel-related services requested by you.

• Maintaining guest, transaction and reservation records.

• Complying with legal, regulatory, tax, accounting, immigration and law-enforcement requirements.

• Maintaining the safety and security of guests, staff, systems and property, and preventing fraud or misuse.

• Resolving complaints, grievances and customer-service issues.

• Improving our website, services, operations and user experience.

• Measuring website and advertising performance and understanding how users interact with our website.

• Sending marketing communications where permitted by applicable law and where any required consent has been obtained.

6. Consent and Other Permitted Processing

Where consent is required, we seek to obtain consent in a clear manner for specified purposes. By voluntarily providing information for a reservation, enquiry or requested service, you authorise us to process information reasonably necessary to respond to or fulfil that request.

We may also process personal data where permitted by applicable law, including where processing is necessary to provide a service you requested, comply with legal obligations, protect safety or security, prevent fraud, or establish, exercise or defend legal claims.

Where processing is based on consent, you may withdraw that consent subject to applicable law. Withdrawal does not affect processing lawfully carried out before withdrawal and may affect our ability to provide a service where the data is necessary for that service.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies for essential website operation, functionality, analytics, security, advertising measurement and, where enabled, advertising personalisation.

Essential technologies support core website functionality and security. Analytics technologies help us understand website usage and performance. Advertising and measurement technologies may help measure campaign performance, conversions and advertising effectiveness.

You may be able to manage cookies through your browser or through website consent/preference controls where provided. Blocking certain technologies may affect website functionality.

8. Google Analytics, Google Ads and Tagging Technologies

Pearl Courtyard may use Google Analytics, Google Ads conversion measurement, Google Tag Manager and related Google advertising or measurement technologies where configured. Google Analytics may collect information such as session activity, approximate location, browser/device information and online identifiers.

Where enhanced conversion features are enabled, certain first-party information supplied during a conversion may be hashed before being transmitted to Google for measurement, subject to applicable consent requirements and Google’s terms and policies.

We seek to configure advertising and analytics tools so that raw personally identifiable information is not improperly transmitted through page URLs, standard analytics parameters, remarketing tags or conversion tags.

Google and other technology providers process information in accordance with their own privacy policies, terms and data-processing arrangements.

9. Online Booking Technology

Our website may link to or use a third-party booking engine to display availability, room rates and complete reservations. Pearl Courtyard currently uses STAAH booking technology where applicable to the direct online booking journey.

Information submitted directly into an external booking engine may also be processed by that provider under its privacy policy and contractual arrangements with the Hotel. Pearl Courtyard may receive the reservation information required to administer and fulfil your booking.

10. WhatsApp, Telephone and Electronic Communications

If you contact us through WhatsApp, telephone, email or another communication platform, we may use the information you provide to respond to your enquiry, provide availability and rates, confirm or manage a reservation, assist during your stay, or resolve a request or complaint.

Information processed through third-party communication platforms may also be subject to the privacy practices of the relevant platform provider. An enquiry or reservation does not by itself constitute consent to receive unrelated promotional communications.

11. Marketing Communications

Where permitted by applicable law and where any required consent has been obtained, we may send offers, hotel updates or other promotional communications.

You may request that we stop sending marketing communications at any time. Transactional or service communications relating to an existing reservation may continue where necessary.

12. How We Share Personal Data

We do not sell personal data as part of our ordinary hotel operations.

We may share relevant personal data with reservation/booking technology providers, payment processors and financial institutions, online travel agencies and authorised travel partners, website hosting and IT providers, cybersecurity providers, analytics and advertising measurement providers, communication providers, accountants/auditors/legal advisers, and other service providers supporting hotel operations.

We may also disclose information to government, tax, tourism, immigration, police, regulatory or judicial authorities where required or permitted by applicable law.

We seek to limit disclosures to information reasonably necessary for the relevant purpose.

13. Third-Party Booking Platforms and Payment Providers

If you book through an online travel agency, travel agent or other independent platform, that provider may collect personal data directly from you and its own privacy policy will apply to that collection.

Payments may be facilitated through banks, payment gateways or booking/payment technology providers. Pearl Courtyard may receive payment status, transaction references and related information required to manage a reservation.

Do not send complete card numbers, PINs, OTPs, banking passwords or other sensitive financial credentials through ordinary email, WhatsApp or website messages.

14. Children and Minors

Hotel reservations should normally be made by an adult legally capable of making the booking. We do not knowingly seek to collect personal data from children for independent marketing purposes.

Where a minor is included in a reservation, necessary information may be provided by a parent, legal guardian or authorised adult and processed only as reasonably necessary for the stay, safety, legal compliance or other legitimate hotel purposes.

15. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and as required or permitted by applicable law.

Retention periods may depend on reservation and guest-service requirements, tax/accounting requirements, regulatory obligations, payment records, fraud prevention, security, complaints, disputes and legal claims.

When personal data is no longer reasonably required, we may delete, anonymise or securely dispose of it in accordance with our operational and legal requirements.

16. Data Security

Pearl Courtyard takes reasonable technical, administrative and organisational measures designed to protect personal data against unauthorised access, misuse, loss, alteration or disclosure.

These measures may include HTTPS/secure transmission, access controls, system safeguards, staff procedures and appropriate safeguards used by service providers. No internet transmission, website, database or storage system can be guaranteed to be completely secure.

17. Personal Data Breaches

If we become aware of a personal data breach, we may take appropriate steps to investigate, contain and remediate the incident. Where required by applicable law, we will make notifications to relevant authorities and/or affected individuals in accordance with legal requirements in force at that time.

18. International Processing and Transfers

Some technology, reservation, analytics, advertising or communications providers may process information using systems located outside India. Where personal data is transferred or processed internationally, we seek to do so in accordance with applicable Indian law and any restrictions in force from time to time.

19. Your Privacy Rights

Subject to applicable law and its commencement from time to time, you may have rights to request information about personal data processed about you, seek correction or updating of inaccurate information, request erasure where applicable, withdraw consent where processing is based on consent, opt out of marketing communications, raise a grievance, and exercise other rights provided under applicable data-protection law.

We may need to verify your identity before processing certain requests. A request may be limited where retention or processing is required by law, necessary for an existing reservation or transaction, required for fraud/security purposes, or otherwise permitted by applicable law.

20. Withdrawal of Consent

Where processing is based on consent, you may request withdrawal of that consent by contacting us. We will seek to make withdrawal reasonably accessible, subject to identity verification and legitimate operational or legal requirements.

If information is essential to fulfil a confirmed booking or legal obligation, withdrawal may affect our ability to continue providing the relevant service.

21. Third-Party Links

Our website may link to external websites, booking platforms, payment services, maps, social networks or other third-party services. Pearl Courtyard does not control independently operated third-party websites and is not responsible for their privacy practices. We recommend reviewing the privacy notice of a third party before providing personal information to it.

22. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, data practices, service providers or legal/regulatory requirements. The latest version will be published on this page with an updated “Last Updated” date. Material changes may be communicated through additional methods where appropriate or legally required.

23. Grievance Officer and Privacy Requests

• For privacy-related questions, requests or grievances, contact:

Grievance Officer: Operation Manager, Pearl Courtyard

Email: gm@pearlcourtyard.com

Address: D47/200 B, Near Girja Ghar Chauraha, Opposite Nidan Kendra, Godowliya, Luxa, Varanasi, Uttar Pradesh 221010, India

Contact hours: 10:00 AM to 5:00 PM on working days

General contact: info@pearlcourtyard.com | +91 89310 65047

• We will review legitimate privacy requests and grievances in accordance with applicable law.

Pearl Courtyard
A unit of Le Galore Hotels & Hospitality Pvt. Ltd.
Varanasi, Uttar Pradesh, India