Welcome to Pearl Courtyard. These Terms & Conditions govern use of the Pearl Courtyard website and direct reservations, accommodation and related services provided by Pearl Courtyard, a unit of Le Galore Hotels & Hospitality Pvt. Ltd.

By using our website, making a direct reservation, completing payment for a reservation or staying at Pearl Courtyard, you acknowledge the terms applicable to your booking and stay. Rate-specific, promotional, package, special-event or third-party booking conditions may contain additional or different terms. Where clearly disclosed before booking, those specific conditions will apply to the relevant reservation.

1. Hotel Details

• Pearl Courtyard — A unit of Le Galore Hotels & Hospitality Pvt. Ltd.

• Address: D47/200 B, Near Girja Ghar Chauraha, Opposite Nidan Kendra, Godowliya, Luxa, Varanasi, Uttar Pradesh 221010, India

• Phone: +91 89310 65047

• Email: reservations@pearlcourtyard.com

• Website: https://pearlcourtyard.com/

2. Booking Eligibility and Accuracy

The person making a reservation must be legally capable of making the booking, provide accurate information, have authority to book for all guests included in the reservation, and comply with applicable identification and guest-registration requirements.

Reservations involving minors should be made by a parent, legal guardian or authorised adult.

3. Reservation Confirmation

Submitting an enquiry or requesting availability does not by itself create a confirmed reservation.

A direct booking is generally confirmed only after availability is confirmed, required guest details are provided, any required advance/deposit or guarantee is completed, and Pearl Courtyard or its authorised booking system issues a booking confirmation.

Guests should review the booking confirmation and notify the Hotel promptly if any detail is incorrect.

4. Room Availability and Rates

All reservations are subject to availability. Rates may vary by date, room category, occupancy, demand, season, package and booking channel.

Unless expressly stated otherwise, room rates are quoted in Indian Rupees (INR). Applicable taxes and statutory charges may be additional and should be shown or communicated during the booking process.

Promotional, discounted, advance-purchase or special-period rates may carry different payment, cancellation or modification conditions.

5. Taxes and Government Charges

Room accommodation and other taxable services are subject to GST and other taxes, levies or statutory charges applicable under prevailing law.

As of the Last Updated date, hotel accommodation having a value of supply up to and including INR 7,500 per unit per day is subject to 5% GST without input tax credit, where applicable under prevailing law. Hotel accommodation above INR 7,500 per unit per day is generally subject to the applicable higher GST rate, currently 18%, subject to the tax law and classification in force at the relevant time.

Tax rates, thresholds and classifications may change. The statutory tax legally applicable at the time of supply/invoicing will prevail over any rate stated on this page or in older promotional material.

6. Payment and Booking Guarantee

A booking may require full or partial advance payment or another form of guarantee. Accepted payment methods may include bank transfer/NEFT, card or payment gateway, cash, or another method confirmed by the Hotel.

A reservation requiring advance payment is not guaranteed until the required payment has been successfully received or otherwise confirmed.

Pearl Courtyard may use authorised third-party booking or payment technology to process reservations and payments.

7. Standard Cancellation & Refund Policy — Direct Bookings

Unless a different cancellation policy is clearly disclosed for a particular rate, package, promotion or special booking period, the following standard policy applies to eligible direct bookings.

A booking may be cancelled with a refund when a valid cancellation request is received at least 72 hours before the Hotel’s standard check-in time on the scheduled check-in date. The standard check-in time is 1:00 PM Indian Standard Time (IST).

For an eligible refund, a 5% service/processing charge will be deducted from the total booking amount paid. Any expressly disclosed non-refundable component remains non-refundable.

The cancellation request should include sufficient booking details to identify and verify the reservation.

8. Late Cancellation, No-Show and Waivers

For a cancellation received less than 72 hours before the scheduled check-in time, or where a guest does not arrive for a confirmed booking without a valid cancellation, the reservation will be subject to the applicable rate/booking conditions and the Hotel’s standard cancellation or no-show charges.

Any waiver, exception or relaxation of a cancellation, modification or no-show charge is solely at the discretion of Pearl Courtyard, subject to applicable law. A waiver granted once does not create an entitlement for future reservations.

9. Refund Processing

Where a refund is approved, applicable service/processing or cancellation charges will first be deducted.

Refunds will ordinarily be initiated through the appropriate/original payment channel where reasonably practicable. Banks, card issuers and payment gateways may require additional processing time after the Hotel initiates the refund.

Pearl Courtyard may request booking and payment information reasonably necessary to verify a refund request.

10. Booking Modifications

Any request to change stay dates, room category, room count, occupancy, guest details, package or inclusions is subject to availability and Hotel approval.

A modified booking will be subject to the room rate, taxes and booking policy applicable when the modification is processed. Any increase in price must be paid by the guest before the revised booking is confirmed.

A modification is not confirmed until Pearl Courtyard issues or communicates a revised confirmation.

11. Dev Deepawali Bookings

Bookings made for dates designated by Pearl Courtyard as part of the Dev Deepawali period are strictly non-cancellable, non-modifiable and non-refundable unless the Hotel expressly confirms otherwise in writing.

The applicable Dev Deepawali dates or special-period condition should be identified at the time of booking or in the booking confirmation. Guests should review these conditions carefully before payment.

12. Other Special Periods, Packages and Promotions

Pearl Courtyard may apply special conditions during festivals, major religious events, public holidays, high-demand dates, group bookings, promotions, advance-purchase rates or other special periods.

Such bookings may require additional advance payment and may be non-refundable, partially refundable, non-cancellable or non-modifiable. Where such terms are clearly disclosed before confirmation, they override the standard direct-booking cancellation rule for that reservation.

13. Third-Party / OTA Bookings

Reservations made through an online travel agency, travel agent, tour operator, corporate booking partner or other third party may be governed by the payment, cancellation and modification terms accepted through that provider.

For third-party bookings, guests may need to contact the original booking provider to request cancellation, modification or refund. Pearl Courtyard’s standard direct-booking cancellation policy does not automatically override third-party terms.

14. Check-In and Check-Out

• Standard check-in time: 1:00 PM.

• Standard check-out time: 11:00 AM.

• Early check-in and late check-out are subject to availability and may attract additional charges. Guests should contact the Hotel in advance where an early arrival or late departure is required.

15. Early Departure

If a guest departs before the confirmed check-out date, charges for the originally booked stay may continue to apply depending on the rate plan, booking conditions and circumstances. Any waiver or adjustment is subject to Hotel approval and applicable law.

16. Identification and Guest Registration

Guests may be required to present valid government-issued photo identification at check-in in accordance with applicable law and Hotel security requirements.

Foreign nationals may be required to provide a valid passport, visa/travel authorisation and other documentation required under applicable Indian regulations.

Where identification required by law or legitimate security procedures is not provided, the Hotel may be unable to complete check-in.

17. Occupancy, Children and Extra Guests

Room occupancy must remain within the permitted capacity of the room category booked. Guests should accurately disclose the number of adults and children staying in each room.

Additional guests may require registration, identification and additional payment, and are subject to room-capacity limits.

Child occupancy and extra-person charges may depend on age, room type, occupancy and the rate plan communicated at booking.

18. Extra Beds

Where an extra bed is included or approved, the Hotel may provide an additional mattress or other appropriate bedding arrangement depending on room category and availability. Additional charges may apply where not already included in the booking.

19. Visitors, Outside Food and Alcohol

For privacy, safety and security, visitor access to guest rooms may be restricted and may be subject to identification, permitted visiting hours, management approval and applicable law.

Outside food may be restricted within the Hotel in accordance with the Hotel’s hygiene and operational policy.

Alcoholic beverages brought from outside or consumed on the premises may be restricted or prohibited in accordance with Hotel policy, licensing conditions and applicable law.

20. Guest Conduct and Right of Admission

Guests are expected to behave responsibly and respectfully toward other guests, employees, Hotel property, neighbouring properties and members of the public.

Illegal activity, fraud, threatening/abusive conduct, harassment, serious disturbance, intentional or reckless property damage, and conduct creating a material safety or security risk are prohibited.

Subject to applicable law, the Hotel may refuse or discontinue accommodation where reasonably necessary because of invalid identification, fraud, non-payment, illegal activity, serious misconduct, a material breach of these Terms, or a genuine safety/security risk.

21. Damage to Hotel Property

Guests may be responsible for reasonable repair, replacement or additional-cleaning costs arising from loss or damage caused intentionally, negligently or recklessly by the registered guest, members of the guest’s party or visitors permitted by the guest, subject to applicable law and the surrounding circumstances.

22. Personal Belongings and Valuables

Guests are responsible for taking reasonable care of their personal belongings. Where lockers or storage facilities are provided, guests are encouraged to use them appropriately.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded under applicable law.

23. Website and Room Information

Pearl Courtyard aims to keep website descriptions, photographs, rates and availability accurate and current. Room décor, furniture or layout may vary within a room category, and photographs may not depict the exact room allocated.

Amenities may occasionally be unavailable because of maintenance, safety, operational or other legitimate circumstances. Confirmed booking terms will take precedence over general website promotional content where a booking-specific difference is clearly stated.

24. Website Use and Intellectual Property

Users must not attempt unauthorised access, introduce malware, interfere with website operation, make fraudulent bookings, use false payment information, scrape website content for unauthorised commercial use, or otherwise use the website unlawfully.

Unless otherwise stated, Pearl Courtyard branding, original photographs, graphics, written content, hotel descriptions and website materials are owned by or licensed to Pearl Courtyard and/or Le Galore Hotels & Hospitality Pvt. Ltd. and may not be commercially reproduced without appropriate permission.

25. Third-Party Links and Services

Our website may link to booking technology, payment services, maps, social media or other external services. Independently operated third-party services are governed by their own terms and privacy practices.

26. Events Beyond Our Reasonable Control

Pearl Courtyard will not be responsible for a failure or delay caused by circumstances beyond the Hotel’s reasonable control, including natural disasters, flood, fire, public-health emergencies, government restrictions, civil disturbance, major transportation disruption, utility/infrastructure failure, security emergencies or comparable events.

Where such an event materially affects a confirmed reservation, the Hotel will take reasonable steps to communicate with affected guests and identify available alternatives in light of the circumstances and applicable law.

27. Limitation of Liability and Consumer Rights

To the maximum extent permitted by law, Pearl Courtyard is not responsible for indirect or consequential losses arising from circumstances outside its reasonable control.

Nothing in these Terms is intended to exclude, restrict or waive consumer rights, remedies or liabilities that cannot lawfully be excluded or limited under applicable Indian law.

28. Privacy

Personal data collected in connection with website use, enquiries, bookings and hotel stays is handled in accordance with Pearl Courtyard’s Privacy Policy. Guests and website visitors should review the Privacy Policy before submitting personal information.

29. Changes to These Terms

Pearl Courtyard may update these Terms from time to time to reflect operational, service, tax, legal or regulatory changes. The latest version will be published on the website with an updated “Last Updated” date.

For a booking already confirmed, the material rate, payment and cancellation terms accepted for that booking will ordinarily continue to govern unless the guest agrees to a change or a change is required by applicable law.

30. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to applicable consumer-protection law and any mandatory dispute-resolution rights, disputes concerning direct bookings or these Terms will be subject to the jurisdiction of the competent courts in Varanasi, Uttar Pradesh, India.

Nothing in this clause limits a statutory consumer right that cannot lawfully be excluded.

31. Booking Support, Complaints and Contact

For questions about bookings, cancellations, refunds or these Terms, contact Pearl Courtyard at reservations@pearlcourtyard.com or +91 89310 65047

Address: D47/200 B, Near Girja Ghar Chauraha, Opposite Nidan Kendra, Godowliya, Luxa, Varanasi, Uttar Pradesh 221010, India.

For privacy-related grievances, please use the contact details in our Privacy Policy.

Pearl Courtyard
A unit of Le Galore Hotels & Hospitality Pvt. Ltd.
Varanasi, Uttar Pradesh, India